Shipping & Returns

SHIPPING

All orders are processed and shipped within 2 business days. We currently offer free ground shipping within the United States.  

Free Ground Shipping 3-7 business days

 

MULTIPLE SHIPMENTS

The merchandise you order may be filled from several locations and so items may arrive separately. You will not incur additional shipping charges under these circumstances. 

SHIPPING TO MULTIPLE ADDRESSES

If you choose to ship to multiple addresses we will add $5 for each additional address.

SHIPPING CONFIRMATION

A shipping confirmation with your tracking number will be sent to the email address provided at the time the order was placed.  Please track your shipment as Voyager is not responsible for lost or stolen packages.

 RETURNS

All returns must be postmarked within thirty (30) days of the purchase date. All returned items must be in be in new and unused condition, with all original tags and labels attached.

 

RETURN PROCESS

To return an item, please email customer service at support@ridevoyager.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and the return form provided, and mail your return to the following address:

 

VOYAGER RETURNS DEPARTMENT

RMA #
195 Carter Drive  
Edison, NJ 08817  
United States  
 
 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least thirty (30) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed. 

 

EXCEPTIONS    

For defective or damaged products, please contact us at the customer service number below to arrange a refund or exchange. 
 
Please Note: A 20% restocking fee will be charged for all returns.

 

WARRANTY EXCHANGES    

We offer a 1 year warranty on all our items, no matter where it was purchased.  If you have a defective product that you purchased from another retailer, please contact customer service at (877) 444-0345 or at support@ridevoyager.com

We do not offer refunds for product not purchased on our site, we will exchange your product for a new one.You will need to provide a proof of purchase. 

 

QUESTIONS

If you have any questions concerning our return policy, please contact us at:
(877) 444-0345 or at support@ridevoyager.com